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Know Your Rights Before You Join

Our legal terms explain account eligibility, acceptable use, privacy choices, wallet records and the process for raising a dispute before you open an account.

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POLICY CONTACT ROUTES

Reach the Right Policy Contact

A legal question should reach the team able to act on it, so we separate general policy enquiries, account-rights requests and formal disputes. Use the contact form when you can describe the issue without account data, or sign in for secure chat when records must be checked. Current service hours appear beside the chat entry. Keep your ticket reference because it links later replies and submitted evidence.

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Policy enquiries

Use the legal contact form for questions about these terms, privacy wording, cookies or eligibility. Include the clause or policy date involved, but do not place passwords or full payment credentials in your message.

Account-rights requests

Sign in and open secure chat when asking to access, correct or remove eligible account data. We may verify your identity before acting so another person cannot alter records tied to your account.

Formal disputes

Submit a dispute ticket with the transaction reference, relevant date and a concise description of the outcome sought. We record the submission time, route it internally and provide replies through the protected account channel.

RECORDS AND CONTROL

Control How Your Records Are Handled

Our policy controls cover the full account record, from collection and cookie choices to correction and deletion requests. Access is restricted according to job duties, while sensitive actions require additional checks.

Data collection

We collect account details, identity evidence, device records, communications and transaction history when needed to provide the service or meet legal duties. The privacy notice states the purpose and applicable basis for each category.

Cookie choices

Essential cookies support sign-in, security and session continuity. Where consent is required, optional analytics or preference cookies remain subject to your selection, which you can revisit through the cookie control shown on the site.

Account security

Credentials are protected through access controls and monitoring for unusual account activity. We may pause a sensitive change or withdrawal while identity checks are completed, particularly after a new device, password change or disputed login.

Retention periods

Records are kept only for periods connected to legal duties, transaction reconciliation, fraud controls and active disputes. When no valid purpose remains, data is deleted or changed so it can no longer identify you.

Correction requests

You may ask us to correct inaccurate personal details through secure chat or the account contact form. Certain verified fields require fresh evidence before amendment because they affect identity checks, ownership and transaction records.

Sharing controls

Data may be shared with identity, hosting, security or payment service providers when necessary under contract or law. We limit the disclosed fields to the stated task and apply contractual handling requirements where applicable.

Get Clear Answers on Your Rights

These answers cover the legal points most likely to affect your decision to open or maintain an account. They explain eligibility, data access, cookies, payment-provider terms and disputes without replacing the full clauses above. Local law may grant additional rights or impose restrictions. Where a request depends on identity, transaction ownership or location, we will ask for enough evidence to assess it securely.

The terms apply when you access the site, open an account or use account services. A revised version applies from its stated effective date where enforceable, with material changes presented through the site or your account.

You must meet the minimum lawful age, location rules and identity requirements that apply where you are located. Access and eligibility depend on local law and are available where local law permits.

Account details, identity evidence, device records, security events, communications and transaction history may be connected to your account. We collect each category for stated operational, contractual, security or legal purposes.

You may request access to eligible personal data or correction of inaccurate fields through the protected account contact route. We may ask for identity evidence and can retain records that law requires us to keep.

Open the cookie control displayed on the site and adjust optional categories where consent applies. Essential cookies remain active because they support sign-in, fraud controls, session continuity and other functions required for account access.

Yes. Transactions involving Touch 'n Go, GrabPay, Boost dan FPX are also subject to the relevant provider or bank terms. Our terms govern your account record, verification steps and the handling of transaction disputes.

Open a dispute ticket through your account and provide the transaction reference, date, relevant evidence and requested outcome. Keep the ticket number for later contact while we trace records and issue a written response.

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